Shipping & Returns

Domestic Shipping

All of our items will be shipping out of Canada, and they will all be shipped via Canada Post or UPS. This means no duties, customs, or brokerage fees for Canadian customers!

Shipping costs are calculated based on the size of the order and its destination. Please allow 1-2 business days for your order to be shipped. Delivery times will vary based on location.

We offer free domestic (within Canada) shipping on order over $149. This is basic shipping sent via Canada Post Expedited or UPS Standard service chosen at our discretion. This will be automatically applied to your cart on qualifying orders. If you require faster shipping, please select and pay for an upgraded option.

American Shipping

American orders will be shipped via Canada Post or UPS and should arrive via your local/national carrier. Shipping costs are calculated based on the size of the order and its destination. Please allow 1-2 business days for your order to be shipped. Delivery times will vary based on location.

We also offer free American (within CONUS) shipping on order over $199. This is basic shipping sent via Canada Post Expedited or UPS Standard service chosen at our discretion. This will be automatically applied to your cart on qualifying orders. If you require faster shipping, please select and pay for an upgraded option.

International Shipping

International (outside of Canada & USA) orders will be shipped via Canada Post or UPS and should arrive via your local/national carrier. Shipping costs are calculated based on the size of the order and its destination. Please allow 1-2 business days for your order to be shipped. Delivery times will vary based on location. 

We currently do NOT offer free international shipping. Shipping rates are  calculated on a case by case basis at the checkout.

Returns

Unopened and unused items in original packaging may be returned within 30 days of purchase. Original shipping as well as return shipping is the responsibility of the customer. We try our best to represent the product, the colour, and the uses on the website, so please do check before ordering. If you are still in doubt, we suggest you reach out to us before placing an order to make sure all your questions are answered. Once 30 days has passed the delivery date, no refunds or exchanges will be accepted.

All return orders must have a return authorization, please contact us with any issues before sending anything back. Orders/items received without prior authorization will not be accepted, and returned at the customers expense or abandoned.

In the event a return shipment back to Brillaré is damaged, Brillaré will not be held responsible. The customer is encouraged to ship any returns or exchanges back to us with proper insurance. If damage is incurred, it is the customer's responsibility to open a case with the given shipping company and be compensated by them. Brillaré will not be held liable in any way.

Damaged Items

In the event your order arrives to you with a damaged item(s). Please email us immediately with clear high resolution photos of the damage and affected items. It also helps to include pictures of the packaging which can provide evidence as to how the damage was caused. We will promptly open a case with the given shipping company. Upon successful resolution, we are happy to ship you replacement items after the shipping company has performed their investigation. Brillaré is not responsible for any items once they are shipped as we have no control over them anymore. We are happy to work with the customer in the event of a damaged shipment. We do not provide immediate refunds nor replacement items until the shipping company has provided investigation results leading to a refund.

Refunds

If applicable, once your return is received, and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (based on the information above). 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, it may take 3-5 business days to reflect on your statement due to standard banking times.

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted (usually 3 - 5 business days). 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brillare.ca

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately any sale items cannot be returned, refunded, or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brillare.com and send your item to: 1213 9th Ave SE, Calgary, Alberta, Canada

Gifts

 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Services

Brillaré service staff are leather, suede, and textile experts with over a decade of current experience and 2 generations of prior experience. While we try our best to mitigate expectations in cases of uncertainty prior to accepting in items for service, sometimes things do not go as planned. Every leather, suede, and textile is different and is treated as so. Leather's can be tanned and dyed in several ways which can play a role. Textiles come in thousands of variations making a diverse field of variables and potential outcomes. Our mission is to always exceed our customers expectations. In rare cases, we cannot perform services to the pedigree we intended. This could be the finished result. This could be slight damage. We want to assure you, we are your best choice. If we accept your item and cannot provide services to the fullest extent, we are confident no one can. This could be due to quality of materials used by the manufacturer or the quality of construction amongst several other factors. We will always do our best to ask you questions, give you all the options, and variables up front. We do our best to turn away items up front that have a high risk of being unserviceable. In the extremely rare case we do cause damage that we cannot correct, we cannot be held liable in any way.